Before Your Payout

Supercat Casino Identity Check in Four Steps

Licensed casinos must know who is playing and where the money comes from, so your documents go through a review that takes about 8 hours.

Start Your Check

Curaçao licensed since 2006Operating under license OGL/2006/9311/710 issued by Gaming Control Board Curaçao, with independent audits from Gaming Laboratories International and BMM Testlabs

Before You Withdraw

Learn the Basics First

Read these six lines and you will know who checks you and how long it takes.

Who checks

Supercat Casino N.V.

License held

Gaming Control Board Curaçao, OGL/2006/9311/710

Review time

8 hours

Deadline

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Quick Walkthrough

A First-Time Pass in Four Steps

Work through this list the moment the documents request appears in your account.

Where the Requests Sit

Open your account menu and look for the verification area, where the casino lists exactly which files it still needs from you.

Holding the ID Flat

Photograph your photo ID flat on a table in daylight, keep all four corners inside the frame, and check that no glare hides the text.

Is a Crop Enough?

Use a recent bill or bank statement with your name and home address clear, and send the whole page rather than a cropped corner.

Eight Hours of Review

Leave the upload alone once it lands and watch your inbox, because the review normally takes about 8 hours before your account clears.

Before You Upload

From Snapshot to Accepted Copy

Check this table before you photograph anything, so each file answers the question the reviewer will ask.

Photo ID

ConfirmsWho you are

Must showAll four corners, sharp text, no glare

Proof of address

ConfirmsWhere you live

Must showFull page, name and home address visible

Payment card image

ConfirmsCard belongs to you

Must showName on card and number ends visible

The Three Common Refusals

Screenshot Instead of Photo. A screenshot of a banking app or a saved web page loses the fine print and the issuer's mark, so the reviewer cannot confirm the record is genuine. Capture the original document with a phone camera Include all four edges and any wording on the back

Pick a Fresher Statement. Proof of address goes stale quickly, and a bill dated beyond the recent window no longer shows where you live today. Pull a statement issued within the last three months Use a page that shows your name and full address

The Night Your Upload Fails. A tilted phone, a thumb over the corner or a heavy crop leaves the name, the expiry date or the photo unreadable to the person checking it. Rest the paper flat on a plain surface in daylight Fill the frame with the whole document, nothing trimmed

Routine Paperwork, Not Suspicion

Holding a licence from the Gaming Control Board Curaçao, Supercat Casino N.V. is obliged to know that the money on the table is clean. Supercat Casino N.V. carries licence number OGL/2006/9311/710, and the Gaming Control Board Curaçao expects that duty to be met for every player. Answering is routine admin, never a hint that you did something wrong.

Reviewers pick one or two from this set, depending on what your account shows.

Recent payslips from your employer
Bank statement showing salary credits
Tax or income summary for the year
Sale or transfer record for a large sum
Savings or investment account statement

Check Triggers

Know Which Moments Bring the Request

The timing feels random until you see which four moments put your account on the list.

Details That Don't Match

A nickname, a maiden name or a transposed street number breaks the match between your profile and your papers, so a reviewer steps in to reconcile the two.

Your First Payout

Cashing out for the first time closes the loop on who you are, which is why a photo ID and address paper are usually wanted before the money leaves.

A Higher Ceiling

Asking for a higher ceiling tells the casino you plan to spend more, and the licence expects a fresh look at affordability before that is granted.

A Sum Out of Pattern

A sum well outside your usual pattern prompts a short review, where a payslip or statement is requested to place the money in context.

Straight Replies

Settle the Doubts Holding Up Your Papers

Read this while a request sits open and you are unsure what happens next.

Is it safe to send my licence photo through this site?+

Yes. Every file you send travels over 256-bit AES encryption, and only the team handling account checks can open it. Nothing goes to game providers or advertisers.

Why does a casino care where my gambling money came from?+

Our licence from the Gaming Control Board Curaçao makes AML checks routine, and reading the odd source of funds file is part of that. It is a legal step applied to players at random, not a sign that anyone suspects you.

Do I have to be verified before I can play at all?+

Not at the start, though we may ask at registration or at your first deposit. The firm deadline is before your first withdrawal leaves, since the licence requires a completed check by then.

My surname changed after marriage, so which name goes on the papers?+

Send identification in the name your account is registered under, plus the certificate that links the two names. A clerk then matches both records in one sitting rather than sending the file back.

Who licenses Supercat Casino and under what number?+

Supercat Casino N.V. holds licence OGL/2006/9311/710 from the Gaming Control Board Curaçao. The company has run under that licence since 2006 and is registered at Dr. M.J. Hugenholtzweg, Willemstad.

Can I finish the upload on my phone rather than a laptop?+

Absolutely. The upload page works in any mobile browser, and pictures taken with the camera are accepted as long as all four corners of the document show. Send the files to [email protected] if the page will not load.

Will I need to repeat this paperwork in a few months?+

Usually no, because a passed check stays on your file. Fresh copies are requested only when an old document expires or the details on it no longer match your account.