Know your limits

Supercat Casino: from hoping for luck to planning your play

You must be 18+ to play, and deposit limits, loss limits, session time reminders, self-exclusion and reality checks sit in every Supercat Casino account.

Set a limit

Curaçao licensed since 2006Operating under license OGL/2006/9311/710 issued by Gaming Control Board Curaçao, with independent audits from Gaming Laboratories International and BMM Testlabs

Here to protect you

Age, licence, helpline, contact

One glance covers the age rule, the licence behind the site, the helpline and who answers questions.

Minimum age18+

RegulatorGaming Control Board Curaçao, OGL/2006/9311/710

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Your control panel

Which tools does my account hold?

Everything here answers what each control does and the moment it earns its place.

A cap on money in

A deposit limit caps what can leave your bank into the casino. Switch it on before your first session of the week, so the number is chosen when your head is clear.

When a losing run starts

Loss limits stop play once a set drop is reached. Reach for it when a bad run tempts you to chase, since the account holds the line for you.

Set a reminder now

Session time reminders nudge you as time passes. Switch one on when you plan a short sit-down and want a gentle tap before it stretches.

Step away for a while

Self-exclusion locks you out of the account for a stretch you choose. Use it when gambling has stopped feeling like a pastime and you need distance.

Facts instead of guesses

Reality checks pop up during play with how long you have been there. Turn them on if you lose track of the clock and want facts rather than guesswork.

Guarding your budget

Choose your ceiling, then confirm

Useful in the moment you decide this week's spending should have a ceiling.

Finding your own account

Open your profile menu from the lobby. Check you are signed in on your own account, since limits attach to the player, not the device.

From scattered to gathered

Inside the profile, look for the responsible gambling section. It gathers the five controls in one place, so nothing is buried in submenus.

Three kinds of ceiling

Pick deposit, loss or session time, then choose a level you can live with. Lower limits suit a tighter week; pick the figure before you play, not after.

The summary after saving

Confirm the setting and read the summary that follows. Nobody at the casino talks you out of a lower limit, so the choice stays yours.

When the session stops feeling light

Noticing these signs early is what keeps gambling the entertainment it is meant to be. A limit set before play, or a short pause, is the first step, and you can take it while your account is calm.

If a few of these feel familiar, that is enough reason to slow down.

Chasing a loss with a bigger deposit
Checking results instead of enjoying the game
Spending money set aside for something else
Keeping play hidden from people close to you
Feeling restless when you cannot play
Borrowing money to keep going
Saying you will stop and starting again

Age Comes First, Play Comes Later

An Adult Name on Record. At sign-up you confirm you are 18 or older, and photo ID is checked before any withdrawal. That verified adult name is what payouts go by.

The Shared Tablet in the Kitchen. Before a shared computer or phone goes into family use, the device's owner can switch on gambling-blocking software. It works quietly in the background, so the screen stays closed to casino pages.

Who Do You Call First? Pick a calm moment to say what you have noticed without blame. The Gambling Helpline Aotearoa answers 0800 654 655 around the clock and the call is free.

Free help

Reach out to one of these

The worry that asking for help costs money or gets you judged is not how it works here.

Gambling Helpline Aotearoa

Answered day and night, the helpline is free and confidential, for players and for whanau who want to understand what is happening. Callers can speak to someone straight away, and a text option is there for those who would rather write than talk. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counseling, peer support and cultural support sit at the heart of this service, with clinics across the country. Freephone and text contact are open on weekday hours, and relatives are as welcome as the person who gambles. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs this information site for people who gamble and for their families. It sets out the signs of harm in plain terms, offers practical tips and points to support in your own area. safergambling.org.nz

Which one do you need, a pause or a stop?

Pause for a few days. This is the lighter option: a break you start from your account for hours or days, when you simply need the door shut for a while. Access is blocked until the period ends, and your balance and details stay where they are.

Before you stop, not after. A long stop closes online access to your account at the casino for up to two years, and it holds for that whole period, so it is not undone early. Start it from your account settings when you already know a pause will not be enough.

Is there a register here? No national register covers this market, so nothing outside your account is involved. Exclusion is set in your casino account, and the helpline can help you plan what comes next, including support beyond the games.

Clear answers, fewer worries

Exclusion and limit questions, answered

Worth a look when a question about limits or exclusion has been sitting with you a while.

Can I ask for my self-exclusion to be lifted early?+

No. A self-exclusion you set in your Supercat Casino account stays in force for the full period you chose, and we do not shorten it on request. Choosing a shorter period at the start is the only way to keep it brief.

Does this self-exclusion cover other casinos in New Zealand too?+

No. New Zealand has no national self-exclusion register, so exclusion is set inside the casino account you hold and applies to Supercat Casino only. Other operators set their own arrangements, and you would need to approach each one separately.

How can I shut my Supercat Casino account completely?+

Email [email protected] from your registered address and ask for the account to be closed. Our support team confirms the closure and your remaining balance is handled in line with the account terms.

Where in my account do I change a limit later on?+

The same section where you set it: open the account area and the deposit, loss and session controls sit together. Any change you make there replaces the earlier figure, so check the summary once you save.

Why do you only allow people aged 18 and over to hold an account?+

Gambling is an adult activity with a real cost, so the minimum age here is 18. Age is confirmed during verification, and an account is not activated until that check is complete.