+64 9 571 9272Gaming OGL/2006/9311/710
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Before You Wait Anywhere Else: Contact Supercat Casino

Reach our team by live chat, e-mail or phone any hour of the day, every day of the week.

Get in touch now 256-bit AES encryption
Paid today
408,598 NZ$
6,462 Players online
Curaçao licensed since 2006Operating under license OGL/2006/9311/710 issued by Gaming Control Board Curaçao, with independent audits from Gaming Laboratories International and BMM Testlabs
Average withdrawal in 9 minutesNZ$20M paid weekly across 10 venues, with withdrawals up to NZ$62,000 and an average processing time of 9 minutes
Bank-grade data protection256-bit AES encryption secures every transaction and personal detail, with independent dispute resolution through Gaming Laboratories International
Talk to a human

Three Ways to Reach a Person

You will know which of the three channels fits your question and how quickly it answers.

You need an answer now
A chat window suits quick checks on a bonus, a game that will not load or a deposit that looks slow. Someone joins in about three minutes and answers around the clock.
Open chat
From waiting to settled overnight
For paperwork, screenshots or anything you want in writing, send it to [email protected]. Replies land in roughly six hours, so it works well overnight or when you are in no rush.
Write to us
From frustration to a human voice
Ring +64 9 571 9272 (NZST) when talking is easier than typing, such as a payment you cannot trace. Our team picks up in about one minute, day or night.
Call us
Local help

Local Number, Local Time, No More Guessing

That you are dealing with a licensed operator that keeps New Zealand hours and knows your local services.

Reaching us

New Zealand phone+64 9 571 9272
Our time zoneNZST
Languages spokenEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who supervises us

Supervisor and licenceGaming Control Board Curaçao, OGL/2006/9311/710

Where to get help

Gambling support locallyProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme
Four Steps to a Fair Outcome

Get a Second Look at Your Case

Use this when a standard reply leaves your question open and you want it looked at again.

Before You Escalate
Send one message to [email protected] with your account email, the dates involved and what you expect to happen. Your case is logged the same day.
Reply You Can Rely On
A second agent reviews the history you sent and answers with the outcome in writing. Keep that message, since it becomes the record for any later review.
When You Ask Again
If the written outcome still feels wrong, ask in your reply for a manager to review the case. Someone senior then re-reads the file and responds directly.
Where Do I Turn Next?
Should the internal review leave you unsatisfied, you may raise the matter with the Gaming Control Board Curaçao, the body that licenses Supercat Casino N.V.
Supercat Casino e-mail routing

Right Desk First Time, Not a Forwarding Loop

Sending to the right desk first is how Supercat Casino keeps answers quick and never passes you around.

Account desks

General support[email protected]
Document checks[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints[email protected]
Privacy requests[email protected]
Partnerships[email protected]

When Playing Stops Feeling Like a Game

Gambling problems are easier to face with people trained for them, and New Zealand has three services for exactly that. Each one is free, confidential and completely separate from how we run Supercat Casino.

Problem Gambling Foundation of New Zealand. Counselling, a helpline and practical advice sit with this foundation, and costs nothing to use.

Gambling Helpline New Zealand. Trained advisers take calls from anyone worried about their own betting or someone else's.

Multi-Venue Exclusion Programme. One request bars you from every participating venue in a district, not just one site.

Continue reading
Supercat Casino Answer Times

You Message, Someone Picks Up

Our desk runs the same way in every time zone, so you never catch it closed.

Live Chat

Live chat hours24 hours daily
Live chat wait3 minutes
Hours shown inNZST

E-mail

E-mail address[email protected]
E-mail reply6 hours

Phone

Phone number+64 9 571 9272
Phone wait1 minute

What Speeds Up Your Reply?

Gather these before you open a chat, dial the line or send a message.

  • Your registered email address
  • Account username and last deposit date
  • Screenshot of the error or game
  • Photo ID and proof of address
  • Payment card showing the last four digits
Checking Who Runs the Site

Know Exactly Who You Deal With

This settles who operates the site you play on and who can be held to account.

Company

Legal nameSupercat Casino N.V.
Company number218100 (Curaçao)
Registered addressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao
Licence numberOGL/2006/9311/710

Written Contact

Support e-mail[email protected]
Supercat Casino replies, briefly

Read the short answer first

You will know which desk to reach, what to have ready, and how long things take.

accountWhat if I cannot recall which email I signed up with?+
Wondering what proves it is you? Your registered email address does. Support confirms the account from that alone and may ask for your name and date of birth. Nobody here will ever request your password, so treat any request for it as suspicious.
accountCan I get help on a Sunday night?+
Someone answers at any hour, every day of the week, with no gap overnight or at weekends. The live chat desk is staffed around the clock and replies in about three minutes. Callers in New Zealand usually get a person in about one minute.
accountWhen does a closed account actually stop working?+
Closing your account is something support handles for you once you ask by chat or email. It is done within one working day, and any balance is returned to you. A short cooling-off period is also available if you would rather pause than leave.
accountHow long until I see the data you hold on me?+
Write to [email protected] from your registered address and ask for a copy or deletion of your data. Copies arrive within one month, as the law allows. Deletion is confirmed in the same window, though records tied to licensing duties are kept for as long as those duties require.
accountWhy has my withdrawal been held up by checks?+
Checking a document takes up to eight hours from the moment it lands in the queue. Most are cleared well before that, especially clear photos of all four corners. Sending your photo ID, proof of address and card image together in one go avoids a second wait.
accountCan I take a complaint further than support?+
If the first reply leaves you unsatisfied, say so and ask for the matter to be escalated to a supervisor. Complaints sent to [email protected] are logged and answered in writing. Should that still not settle it, you may take the matter to the Gaming Control Board Curaçao, our regulator.

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